| Department: | WIC |
| Salary: | Commensurate with Education & Experience |
| City/State: | Tyler, Texas |
| Education: | High School diploma or equivalent |
| Type: | Full Time |
| Experience: | Case Management, Community Networking |
| Work Schedule: | M - F 8:00-5:00 |
| Contact Name: | Taylor Bell |
| Contact Email: | tbellnetphd.org |
| Date Posted: | 11/09/2020 |
| Description: | |
| FUNCTION: Under general direction of the Clinic Site Supervisor provides information and referrals for preconception health, pregnant and post-partum women who are within WIC Clinic Community or WIC eligible. Work involves responsibility for case management including assessment, planning, advocacy and follow-up; coordinating, managing and evaluating assigned program services; networking with community agencies and developing outreach contact on behalf of and in support of clients. Work also involves participating in departmental task forces, staff meetings, community groups, meetings with business representatives and/or advisory councils. Supervision is received from an administrative superior with work being reviewed in the form of reports, conferences and effectiveness of program services provided. TASKS AND RESPONSIBILITIES: • Arrange client-confirmed services • Monitor and document client needs, progress and success. • Serve as family advocate when making referrals to community programs • Maintain community involvement to identify community needs and enhance working relationships with community resources, groups and individuals. • Offer program services to families based on screening results. • Identify and maintain contact with community services to inform clients of benefits, programs and services. • Maintain knowledge of current community resources. • Develop and/or maintain an organized data system of client interaction and follow-up. • Provide short-term case work and case management services. • Provide monthly and quarterly reports. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM IN THIS POSITION: Responds to requests for information and assistance from the community and individuals. Provides assistance, education, and referral to resources. Coordinates services with, initiates referrals to, and accepts referrals from other providers and other Health District programs. Consults with supervisor on “uncommon requests” and follows his/her recommendation. Participates in community health promotion efforts including preconception health. Provides appropriate documentation. Documents services provided promptly and on correct record forms. Records in a clear, concise, objective manner. Reviews documents to be sure all recording is complete. Communicates clearly; if not bilingual obtains assistance of bilingual person for interpretation. Spanish speaking is highly desirable. QUALIFICATIONS: Ability to communicate with individuals and the public. Must have basic knowledge of health education and promotion. Graduation from an accredited four-year college or university with major coursework in a field relevant to assignment is preferred. Experience and education may be substituted for one another. WORKING CONDITIONS: Demonstrates the following positive performance attributes: Observes assigned work hours unless other arrangements are made with supervisor. Is punctual. Notifies supervisor in a timely manner (in advance) if must be late or absent. Accrues compensatory time only with advance approval of supervisor. Arranges annual and compensatory leave time in advance with supervisor. Is adaptable and flexible. Is willing to occasionally work different hours as workload requires. Is able to re-prioritize work as needed. Adapts to handle new and other phases of work when needed. Is receptive to new ideas and methods. Performs work without needing to be reminded and without close supervision. Accepts responsibility for own actions. Completes work assignments in a timely fashion. Requests instruction when unsure how to proceed. Accepts direction offered by supervisor. Complies with supervisor’s decisions. Functions as a team member. Does his/her fair share of the team’s workload. Willingly helps other staff members to get the work done. Shows willingness and ability to work in harmony with others and does not let personal differences interfere with getting the job done. Maintains open communication with supervisor and other staff members. Contributes positively to staff morale. Takes advantage of opportunities to learn at work and on own time. Identifies own learning needs and makes these known to supervisor. Is receptive to and follows through on recommendations made by supervisor for professional development. Offers suggestions to supervisor for increasing efficiency and for better meeting needs of clients and staff. Demonstrates willingness and ability to cooperatively solve problems with supervisor and co-workers. Treats all clients with courtesy and without discrimination. Maintains client confidentiality. Keeps work area clean and tidy and contributes to same in rest of Health District. Utilizes supplies in an efficient and cost-effective manner. Promptly notifies Department Head of problems or concerns regarding supplies and equipment Maintains personal grooming and dress appropriate for job responsibilities and for contact with the public. Wears name badge when involved with client contact. May be exposed to communicable diseases. Must be fully immunized within 90 days of employment and show proof thereof. Must be able to spend six to eight hours walking and standing and/or sitting. Must be able to lift up to 25 pounds and stretch to reach files. | |
815 N. Broadway Ave
Tyler, Texas 75702
Phone:
903-535-0030
