| Department: | WIC - Tyler |
| Salary: | Depending on experience and education |
| City/State: | Tyler, TX |
| Education: | Education: High school diploma or equivalent required |
| Type: | Full Time |
| Experience: | Experience: One year in general office or heavy public contact position. Must have current Texas Driver’s license and good driving record. |
| Work Schedule: | M: 10a-7p Tu-F: 8:30a-5:30p |
| Contact Name: | Amanda Williams |
| Contact Email: | [email protected] |
| Date Posted: | 08/02/2022 |
| Description: | |
| JOB SUMMARY: Responsible for exemplifying NET Health’s (North East Texas Public Health District) Mission, Vision and Values, providing outstanding customer service. The Community Resource Specialist (CRS) will function as a member of a multidisciplinary team that provides education, information, outreach and referrals for preconception health, pregnant and post-partum women who are within WIC Clinic Community or WIC eligible. MAJOR TASKS AND RESPONSIBILITIES: • Arrange client-confirmed services. • Monitor and document client needs, progress, and success. • Provide education on health-enhancing behaviors and chronic disease management and prevention. • Serve as family advocate, identifying and reducing barriers to health care. • Maintain community involvement to identify community needs and enhance working relationships with community resources, groups, and individuals. • Offer appropriate services to families based on screening results. • Identify and maintain contact with community services to inform clients of benefits, programs, and services. • Develop and/or maintain an organized data system of client interaction and follow-up. • Provide short-term case work and case management services. • Provide monthly and quarterly reports. • Participate in staff training topics such as risk assessment tools, care coordination models, data collection tools, and maternal morbidity in Texas. • Attend other necessary trainings and meeting related to job requirements and expectations. • Work with DSHS, Healthy Texas Mothers and Babies and High-Risk Care Coordination team members on special projects such as reviewing Maternal Health CHW curriculum, testing modules of CHW curriculum, providing feedback and assisting with special events for the mother, infant, child and whole family. • Respect clients by recognizing their rights, privacy, and maintaining confidentiality. • Handle all phone calls, emails, and in person interactions cordially and professionally. • Conduct all interactions with cultural responsiveness and humility. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES: • Knowledge of community resources and experience working with a variety of community-based organizations preferred. • Experience in conducting community outreach. • Motivational interviewing skills. • Strong oral and written communication skills. • Strong organizational and time management skills. • Flexibility in managing a variety of types of assignments. • Meet deadlines for assignments. • Knowledge of preconception health and ability to educate and engage in health discussions. • Willingness to identify needed or desired training. • Working knowledge of Microsoft Office products. • Spanish-speaking preferred. REQUIRED EDUCATION / EXPERIENCE: • High School diploma or GED required. Two years of health/clinical experience or equivalent health-related education required. • Current Community Health Worker certification by the Texas Department of State Health Services. Must maintain current CHW certification. • CPR certification preferred or obtained within 3 months of hire. Must maintain current CPR certification. WORKING CONDITIONS: Demonstrates the following positive performance attributes: Observes assigned work hours unless other arrangements are made with supervisor. Is punctual. Notifies supervisor in a timely manner (in advance) if must be late or absent. Accrues compensatory time only with advance approval of supervisor. Arranges annual and compensatory leave time in advance with supervisor. Is adaptable and flexible. Is willing to occasionally work different hours as workload requires. Is able to re-prioritize work as needed. Adapts to handle new and other phases of work when needed. Is receptive to new ideas and methods. Performs work without needing to be reminded and without close supervision. Accepts responsibility for own actions. Completes work assignments in a timely fashion. Requests instruction when unsure how to proceed. Accepts direction offered by supervisor. Complies with supervisor’s decisions. Functions as a team member. Does his/her fair share of the team’s workload. Willingly helps other staff members to get the work done. Shows willingness and ability to work in harmony with others and does not let personal differences interfere with getting the job done. Maintains open communication with supervisor and other staff members. Contributes positively to staff morale. Takes advantage of opportunities to learn at work and on own time. Identifies own learning needs and makes these known to supervisor. Is receptive to and follows through on recommendations made by supervisor for professional development. Offers suggestions to supervisor for increasing efficiency and for better meeting needs of clients and staff. Demonstrates willingness and ability to cooperatively solve problems with supervisor and co-workers. Treats all clients with courtesy and without discrimination. Maintains client confidentiality. Keeps work area clean and tidy and contributes to same in rest of Health District. Utilizes supplies in an efficient and cost-effective manner. Promptly notifies Department Head of problems or concerns regarding supplies and equipment Maintains personal grooming and dress appropriate for job responsibilities and for contact with the public. Wears name badge when involved with client contact. May be exposed to communicable diseases. Must be fully immunized within 90 days of employment and show proof thereof. Must be able to spend six to eight hours walking and standing and/or sitting. Must be able to lift up to 25 pounds and stretch to reach files. | |
815 N. Broadway Ave
Tyler, Texas 75702
Phone:
903-535-0030
